YOU HAVE UP TO 14 DAYS TO RETURN YOUR ORDER BACK TO US. YOUR ORDER MUST MEET THE BELOW CRITERIA IN ORDER FOR US TO ACCEPT AND PROCESS YOUR RETURN. IF YOUR RETURN DOES NOT MEET ANY OF THE FOLLOWING CRITERIA, IT WILL NOT BE REFUNDED AND IT WILL BE RETURNED TO YOU.
- ITEMS MUST BE RETURNED WITHIN 14-DAYS OF YOU RECEIVING THEM.
- ITEMS MUST BE SENT BACK IN THE CONDITION THEY ARE RECEIVED.
- YOU MUST COVER THE COST OF THE RETURN, WE CURRENTLY DO NOT OFFER FREE RETURNS.
- YOU ARE RESPONSIBLE FOR MAKING SURE YOUR RETURN REACHES US SAFELY. WE RECOMMEND YOU USE A TRACKED SERVICE AND KEEP YOUR RECEIPT FROM THE COURIER.
- WE CAN NOT REFUND YOU FOR ANY LOST RETURNS.
- ITEMS MUST BE UNOPENED AND UNUSED.
REFUNDS
RETURNS CAN TAKE UP TO 5 WORKING DAYS TO BE PROCESSED. REFUNDS CAN TAKE UP 5 WORKING DAYS TO BE PROCESSED AND APPEAR IN YOUR ACCOUNT. PLEASE NOTE, WE CAN ONLY REFUND AN AMOUNT BACK TO THE ORIGINAL METHOD OF PAYMENT.
CANCELLATIONS
ONCE YOUR ORDER HAS BEEN PLACED, IT CAN NOT BE CHANGED OR CANCELLED.
EXCHANGES
WE DO NOT CURRENTLY OFFER EXCHANGES FOR ANY PRODUCTS. IF YOU WISH TO EXCHANGE, PLEASE RETURN YOUR PRODUCT AND RE-PURCHASE ON OUR WEBSITE.
YOU MUST CONTACT US AT HELLO@OHSOB.COM TO BEING THE PROCESS OF RETURNING YOUR ORDER YO US